Star Automation North America
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Policies, Terms & Conditions

All next day orders must be received before 3pm Central Time. If received after 3pm, there is no guarantee order will ship for next day delivery.

Any access or use of constitutes acceptance of the following Terms & Conditions on your behalf. Acceptance means you will be bound to the terms in this agreement and any provisions made in the future. Star Automation, Inc. has the right to amend their Terms & Conditions and Privacy Policy at any time. It is your sole responsibility to check back frequently for updates and changes.


You agree to not use this site or our services to undermine the integrity of the site or our services.


You, the customer, agree to use our site and services completely at your own risk. There are no warranties given for any services rendered included but not limited to information, uninterrupted access or products provided. We disclaim any warranties concerning availability, accuracy, omissions, content of information, or suitable use of product. We disclaim any liability applying to service; deletion, omission, interruption, communication or transmission failure, unauthorized access to information or record, inability to access site, or computer virus pertaining to negligence, breach of contract, or any other form of action. We disclaim any liability applying to product; performance, defect, theft, destruction, or alteration pertaining to negligence, breach of contract, or any other form of action. This site nor its services nor any partners or affiliates shall be liable for damages caused by use of this site or its services.

Terms & Conditions

By shopping or visiting you accept the following terms of use:

  1. Electronic Communications - when you use our web site or send us email, you are communicating with us electronically. You agree to receive communication from us electronically. You agree that what we provide to you electronically satisfies any legal requirement stating that such communications must be made in writing.
  2. License - Star Automation, Inc. grants you a limited license to view and use this web site and not to download or modify it in part or whole. You are explicitly not granted permission to use data gathering tools, link directly to individual site elements, or otherwise exploit this web site in part or whole for commercial purposes. You are given permission to link to the home page of this web site only, but you may not use the Star Automation, Inc. logo in that link without permission.
  3. Your Account - It is your responsibility to keep your account login and password confidential. Star Automation, Inc. does not sell any products to children but rather to adults who can make purchases with a credit card. If you are under 18 years old, you may use this web site under the supervision of a parent or guardian. Star Automation, Inc. reserves the right to refuse service, delete accounts, remove and/or edit content, and cancel orders at their discretion.
  4. Risk of Loss – When we pass your order on to the shipping carrier, you assume the risk of loss of that order.
  5. Product Descriptions - Our product descriptions are as accurate as possible, but we do not guarantee that they are correct. If a product you receive is not as it was described on the site, then your only option is to return it in unused condition.
  6. Other Companies - Star Automation, Inc. does not assume any responsibility or liability for any third party services offered through our web site.
  7. Applicable Law - As it regards resolving any legal disputes, you agree that the laws of the state of Wisconsin govern these terms of use.
  8. Modification and Severability - Star Automation, Inc. reserves the right to modify these terms of use and our other policies at any time. If any of the terms of use stated herein are deemed to be invalid, that specific condition is deemed severable and does not affect the other conditions herein.

Liability Disclaimer and any information found on the site are offered for informational purposes only. Star Automation, Inc. is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Star Automation, Inc. Star Automation, not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.

Star Automation, Inc. is not liable for:

  1. Products damaged by the shipping company
  2. Packages delivered but not received by the customer

Please contact your shipping company for lost and damage claims.


Our pricing reflects great value because we strive to maintain a high level of inventory for all of our merchandise available at our on line store. Occasionally demand does surpass our supplies as we replenish our stock. This can cause a slight delay in the shipping of your merchandise. If you have a critical time frame in which you are working please contact us to verify the item is in stock.


This SALES ORDER CONTRACT (“SALES CONTRACT”) sets forth the terms and conditions pursuant to which the purchaser identified on the front page hereof ("Purchaser") will purchase and Star Automation, Inc. ("Seller") will sell the product, and any accessories and attachments (collectively, the "Product") described on the front page of this SALES CONTRACT. These Terms and Conditions shall govern and apply to the sale of the Product to Purchaser, regardless of any terms and conditions appearing on any purchase order or other forms submitted by Purchaser to Seller.


This CONTRACT can be cancelled by either party, subject to the following restrictions: (1) if the Products sold hereunder are specially manufactured, or nonstandard goods, then this contract may not be cancelled by Purchaser unless agreed to by a signed agreement between the parties; and (2) in the event that the Purchaser cancels this SALES CONTRACT, it agrees to reimburse Seller in an amount equal to either: (a) 10% of the SALES CONTRACT if Purchaser cancels at a time after this SALES CONTRACT is executed, but prior to shipment of Products sold hereunder, or (b) 25% of the SALES CONTRACT if Purchaser cancels at a time both after this SALES CONTRACT is executed and after Products are tendered to the Shipper.


All prices set forth in this SALES CONTRACT are F.O.B. Seller’s place of business, unless otherwise agreed. All prices are exclusive of any and all taxes, including, but not limited to, excise, sales, use, property or transportation taxes related to the sale or use of the Product, now or hereafter imposed, together with all penalties and expenses. Purchaser shall be responsible for collecting and/or paying any and all such taxes, whether or not they are stated in any invoice for the Product. Purchaser shall indemnify and hold Seller free and harmless from and against the imposition and payment of such taxes. Seller, at its option, may at any time separately bill the Purchaser for any taxes not included in Seller's invoice and Purchaser shall pay said taxes, or in lieu thereof, shall provide Seller with a tax exemption certificate acceptable to taxing authorities. Unless otherwise specified herein, all prices are exclusive of inland transportation, freight, insurance and other costs and expenses relating to the shipment of the Product from the F.O.B. point to Purchaser's facility. Any prepayment by Seller of freight insurance and other costs shall be for the account of Purchaser and shall be repaid to Seller.


Payment shall be made in accordance with the terms of this SALES CONTRACT, unless otherwise agreed: (1) Purchaser shall pay Seller 25% prior to shipment and the remaining 75% net 30 days after ship date. Seller reserves the right to charge interest at the rate of 1.5% per month (but not more than the maximum percentage permitted by law) on all balances not paid by Purchaser within the designated net terms. Seller reserves the right at any time to revoke any credit extended to Purchaser because of Purchaser's failure to pay for any goods when due or for any other reason deemed to be good and sufficient by Seller. Seller shall have no obligation to make sale or shipment of any products to Purchaser, in any manner, if at any time the Seller has reason to believe that the financial responsibility of Purchaser is impaired or unsatisfactory to Seller, or if at the time of such sale or shipment, Purchaser is delinquent in the payment of any account to Seller. In the event Purchaser shall be in default of any terms and conditions hereof, or becomes insolvent or proceedings are instituted to declare Purchaser bankrupt, or a receiver is appointed for Purchaser in any court, Seller may at its option terminate this SALES CONTRACT and/or declare any and all claims or demands against Purchaser held by Seller immediately due and payable, together with any and all attorneys’ fees and costs incurred by Seller in enforcing its rights hereunder, all of which Seller may sue for and recover from Purchaser.

Shipping Policy/Delivery of Goods/ Claims and Errors

Star Automation, Inc. inspects all outbound shipments before they leave our facilities. Star Automation, Inc. uses FEDEX or Freight Shipping as its shipper and damage can occur during transit. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim cannot be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.


All claims will be denied if the above criteria are not met. Star Automation, Inc. reserves the right to take up to seven business days to resolve its shipping matters with the United States Post Office. We are confident that when the above criteria is met that all freight claims are resolved quickly and easily. In the event that Star Automation, Inc. ships an incorrect item we will replace the item at no cost to the customer, however we must be contacted and we must verify that the item is indeed incorrect.



Seller shall exert reasonable efforts to cause the Product to be shipped and delivered in accordance with the terms and provisions of this SALES CONTRACT. Risk of Loss shall pass at the F.O.B. point designated on this SALES CONTRACT. Notwithstanding the provisions contained in this SALES CONTRACT to the contrary, Seller shall not be responsible or liable for any loss or damage whatsoever, including loss of income and/or profits, incidental, special or consequential damages resulting from Seller's delayed performance in shipment and delivery of the Product for any reason whatsoever. All risk of damage or loss to the Product at any time after arrival at the F.O.B. point set forth on the front page hereof is assumed by Purchaser and such damage or loss shall not operate in any way to release Purchaser from any of its obligations hereunder or otherwise. Delivery and costs are based on receiving: Final Parts, Final Drawings, Final Insert samples and down payment at the time of order. Customers will also be responsible for reviewing and signing a concept print of the end of arm tool or layout in a prompt manner (1 to 2 days), additional delays will result in delays to the overall project.


Unless otherwise stated herein, Purchaser, at its sole cost and expense, shall furnish such materials, labor and equipment as may be necessary for the prompt erection, assembly and installation of the Product. In this regard, Purchaser shall: (a) provide all transportation and necessary rigging services; (b) uncrate the Product and deliver it to the floor of the plant; (c) provide all utilities required for assembly to the Product; and (d) provide such other services as may be required to allow Seller to place electric and pneumatic leads into the Product.

  1. How long will it take to process my order?
    Orders will be processed as soon as possible. Orders placed on Saturday, Sunday, and holidays, will be processed the next business week. If you ordered an item that is out-of-stock, you will receive an email with expected shipping date. Orders containing both in-stock and out-of-stock items will be shipped when all items are in stock.
  2. How do you ship my order?
    Our standard shipment method is FEDEX or Freight Shipping. We are sorry, but we do not ship to post office boxes.
    Faster shipping methods and Saturday delivery are available for an additional charge. Please contact Star Automation, Inc. to make arrangements for any special shipping needs for your order.
  3. Do you ship internationally?

Return/Refund Policy RETURNED GOODS. 

Purchaser shall not return the Product sold hereunder unless it first obtains a returned goods authorization number from Seller. Seller does not guarantee that it will accept returned goods. Purchaser shall bear all return shipping costs and risk of loss up to Seller’s place of business.

While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 262-253-3550 to contact a representative.

At Star Automation, Inc. we want to ensure you are satisfied with your order and the ordering process. We understand that not every purchase works out just as anticipated. There could be a multitude of reasons for returning product.

Please do not throw away any packing material until you know the product is in good condition. If you see that the package is damaged, please make notes upon signing for the goods and take a picture of the damaged packaging if possible.

All items that are ordered from Star Automation, Inc. can be returned within our guidelines and time frame. We understand that sometimes a purchase doesn’t turn out the way it was planned. Many unforeseen circumstances can lead for the need to return an item. We ask that you carefully check all of the quantities and specifications before ordering and if you have any questions please do not hesitate to contact us.




Star Automation, Inc. goes to great lengths to assure the highest level of quality control.  We will not honor an exchange or refund for a defective product if the product has been misused, neglected or harmed in any manner outside of our care instructions. Please see the care instructions for these terms.



Seller warrants that the products sold hereunder will be free from defects in material and workmanship as follows; 1) Robots and Pickers for a period of two years from date of delivery if sold to a customer in the United States of America 2) Robots and Pickers for a period of one year if sold to a customer outside of the United States of America. 3) Secondary equipment and Tooling for a period of 30 days following day of delivery. 4) Parts have no warranty. SELLER'S WARRANTY HEREIN IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF SELLER AND THE MANUFACTURER OF THE PRODUCT  (COLLECTIVELY, "MANUFACTURING AND SELLING PARTIES"), WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE CREATED UNDER APPLICABLE LAW, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY AND ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE. IN NO EVENT SHALL SELLER OR THE MANUFACTURING AND SELLING PARTIES BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, WHETHER OR NOT CAUSED BY OR RESULTING FROM THE NEGLIGENCE OF SELLER AND/OR THE MANUFACTURING AND SELLING COMPANIES, UNLESS SPECIFICALLY PROVIDED HEREIN. IN ADDITION, THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCT OR PORTIONS THEREOF WHICH HAVE BEEN SUBJECTED TO ABUSE, MISUSE, IMPROPER INSTALLATION, MAINTENANCE OR OPERATION, ELECTRICAL FAILURE OR ABNORMAL CONDITIONS, AND TO PRODUCT WHICH HAS BEEN TAMPERED WITH, ALTERED, MODIFIED, REPAIRED, OR REWORKED BY ANYONE NOT APPROVED BY SELLER. PURCHASER'S SOLE AND EXCLUSIVE REMEDIES UNDER THIS WARRANTY SHALL BE LIMITED, AT SELLER'S EXCLUSIVE DISCRETION, TO: (1) REPLACEMENT OF ANY DEFECTIVE PRODUCT OR PART THEREOF; (2) REPAIR OF ANY DEFECTIVE PRODUCT OR PART THEREOF; OR (3) RETURN OF THE PURCHASE PRICE IN EXCHANGE FOR RETURN OF THE PRODUCT. No agent, employee or representative of Seller has the authority to bind Seller to any affirmation, representation or warranty concerning the Product sold hereunder, and unless such affirmation, representation or warranty made by an agent, employee or representative is specifically included in this SALES CONTRACT, it will not form a part of the basis of this SALES CONTRACT and shall in no way be binding upon the Seller or enforceable by Purchaser. This warranty is not assignable or otherwise transferable to any subsequent purchaser or user of the Product and any sale or other transfer of the Product or any such attempted assignment and transfer of this warranty shall void Seller’s warranty and Seller shall thereafter have no further obligation or liability with regard thereto.


Purchaser hereby grants to Seller and Seller hereby retains a continuing purchase money security interest in the Product and all of the equipment sold and delivered by Seller to Purchaser, whether presently in the possession of Purchaser or hereafter acquired, and all spare parts and components therefore, together with any and all proceeds of sale or other disposition of the Product, including, but not limited to, cash, accounts, contract rights and chattel paper. As a condition to the sale of the product, upon request of Seller, Purchaser shall join with Seller in executing one or more financing statements pursuant to the Uniform Commercial Code in force in Purchaser's state or province of business in a form satisfactory to Seller to evidence Seller's security interest in the Product. Purchaser shall keep the Product free from any adverse lien, security interest or encumbrance. In the event Purchaser shall be in default under this SALES CONTRACT, Seller shall have the remedies of a secured party under the Uniform Commercial Code in force in the state or province where the Product is located, and Seller may enter the Purchaser’s premises and remove the Product.


Seller's liability for patent infringement (and the liability of the Manufacturing and Selling Parties) is limited to Seller's defense of any suit or proceeding brought against Purchaser based on a claim that the Product sold hereunder when employed in the manner intended by Seller, constitutes an infringement of any patent of the United States. If Purchaser's use of the Product in the manner intended by the Seller is finally enjoined, Seller shall, at its option, procure for Purchaser the right to continue using the Product, replace the same with non-infringing product, modify the Product so that it becomes non-infringing, but equivalent to the Product sold hereunder, or refund the purchase price (less allowance for use, damage or obsolescence). In no event will Seller and the Manufacturing and Selling Parties be liable for any patent infringement based upon the use of the Product for a purpose other than for which it is sold by Seller. Seller makes no warranty against patent infringement resulting from portions of the Product made to Purchaser's specifications or the use of Product in combination with any other Product or in the practice of any process and if a claim, suit or action is based thereon, Purchaser shall defend, indemnify and save Seller and the Manufacturing and Selling Parties harmless from and against any and all claims, losses or damages arising there from.


All drawings, designs, specifications, manuals and programs furnished to Purchaser by Seller shall remain the confidential and proprietary property of Seller. All such information, except as may be found in the public domain, shall be held in strict confidence by Purchaser and shall not be reproduced nor disclosed by Purchaser to any third parties. Copyright in all materials made available by Seller shall remain in Seller at all times.


(a)      Each party shall retain ownership of its Background IP.  “Background IP” means any intellectual property rights known to or owned or licensed by a Party, including any technology, know-how, Confidential Information, trade secret, and inventions whether patentable or not: (i) as of the Effective Date, or (ii) which are made, developed, created, conceived of or reduced to practice by an employee or a person(s) obligated to assign to the Party during the course of this Agreement and unrelated to the Services and or Systems.

(b)     All Foreground IP shall be owned by the Party that employs or otherwise engages the employee or a person(s) obligated to assign to the Party who has made, developed, created, conceived of or reduced to practice such Foreground IP, “Foreground IP” means any intellectual property rights, including any technology, know-how, Confidential Information, trade secret, and inventions whether patentable or not, that are made, developed, created, conceived of or reduced to practice by an employee or a person(s) obligated to assign to the Party, either solely or jointly with others, related to the Services and/or Systems under this Agreement.

(c)      Any Foreground IP that is jointly developed by the Parties (“Joint IP”) will be jointly owned by the Parties.  With respect to any Joint IP, each Party shall have the right in any jurisdiction (domestic or foreign) to make, have made, use, sell offer to sell, import, export, or otherwise exploit any such Joint IP, including the right to grant sublicenses, without the consent of and without accounting to the other Party (provided, however, that the forgoing right shall not be construed by implication or otherwise to grant to a Party any rights to the other Party’s Background IP or Foreground IP, except as provided herein).


Purchaser shall require employees to use all safety devices, guards, and proper safe operating procedures as set forth in manuals and instructions furnished by Seller or as required by law. Purchaser shall not remove or modify any such device, guard or sign. It is the Purchaser’s responsibility to provide all the means that may be necessary to effectively protect all employees from serious bodily injury, which otherwise may result from the method of particular use, operation or set-up or service of the Product. If Purchaser fails to comply with such provisions of this paragraph or the applicable standards or regulations aforementioned, Purchaser shall indemnify and save Seller harmless from and against any and all claims, losses or damages arising there from.


Seller's obligations hereunder are subject to, and Seller shall not be held responsible for, any delay or failure to make delivery of all or any part of the Product due to labor difficulties, fires, casualties, accidents, acts of the elements, acts of God, transportation difficulties, delays by a common carrier, inability to obtain Product, materials or components or qualified labor sufficient to timely perform part of or all of this SALES CONTRACT, governmental regulations or actions, strikes, damage to or destruction in whole or part of manufacturing plant, riots, civil commotions, warlike conditions, flood, tidal waves, typhoon, hurricane, earthquake, lightning, explosion or any other causes, contingencies, or circumstances within or without the United States not subject to the Seller's control which prevent or hinder the manufacture or delivery of the Product. In the event of the occurrence of any of the foregoing, at the option of Seller, Seller shall be excused from the performance of this SALES CONTRACT, or the time performance for Seller’s shall be extended.


This SALES CONTRACT will be binding and effective only when signed by a duly authorized representative of Seller. Except for the perfection of any security interest or lien in any other state, and except as otherwise provided herein, this SALES CONTRACT will be governed and construed in all respects by the Internal laws and decisions, other than any conflict of laws provisions, of the State of Wisconsin, including, without limitation, all matters of construction, validity, enforceability, and performance. PURCHASER (I) CONSENTS AT SELLER’S ELECTION AND WITHOUT LIMITING SELLER’S RIGHT TO COMMENCE AN ACTION IN ANY OTHER JURISDICTION, TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY COURT (FEDERAL, or STATE) SITUATED IN THE STATE OF WISCONSIN; (II) WAIVES ANY OBJECTION TO IMPROPER VENUE AND FORUM NON-CONVENIENS; AND (III) CONSENTS TO SERVICE OF PROCESS BY CERTIFIED MAIL, POSTAGE PREPAID, ADDRESSED TO PURCHASER AT ITS ADDRESS AS SET FORTH HEREIN. PURCHASER HEREBY WAIVES TRIAL BY JURY. Purchaser shall bring any action arising out of this SALES CONTRACT only in the federal or state courts in the State of Wisconsin. In the event Purchaser institutes any action in any court other than a court located in the State of Wisconsin, Purchaser shall assume all of Seller’s costs in transferring said proceeding to a court located in the State of Wisconsin, including, without limitation, reasonable attorneys’ fees.


(a) This SALES CONTRACT constitutes the entire agreement between Seller and Purchaser as it relates to this transaction and the liability of the Manufacturing and Selling Parties and supersedes any and all prior oral or written agreements, correspondence, quotations or understandings heretofore in force between the parties relating to the subject matter hereof. There are no agreements between Seller and Purchaser with respect to the Product herein except those specifically set forth in and made part of this SALES CONTRACT. Any additional terms, conditions and/or prices are rejected by Seller. (b) If any term or condition or part of this SALES CONTRACT is held invalid, the remaining terms and conditions of this SALES CONTRACT shall not be affected thereby. (c) No claim arising out of any breach of this SALES CONTRACT may be discharged in whole or in part by waiver or renunciation of such claim unless such waiver or renunciation is in writing and signed by the parties hereto. (d) All rights available to Seller under the Uniform Commercial Code except as specifically limited or excluded herein (even though not specifically enumerated), are reserved to Seller as remedies available in the event of default of Purchaser.

Privacy Policy

What Information Do We Collect?

Star Automation, Inc. is providing this privacy statement to insure its visitors our dedication to customer privacy. When you visit Star Automation, Inc. you can expect the following practices:

  • We do not acquire any personal information unless it is specifically volunteered to us
  • We do count the number of visitors, but do not acquire their personal information.
  • The information volunteered to us is only used to process transactions with a secured third party merchant
  • We do use cookies in order to organize your shopping cart.

Star Automation, Inc. only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.

Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order, to contact you about Special Discounts and News about Star Automation, Inc.


If we have links to other internet based sites and we cannot be responsible for their privacy conduct. We do take care in the sites that we link to our own site and feel they take as much care in your privacy as we do.

Website Security Methods and Fraud Prevention

All transactions are conducted in a secure environment to protect against fraudulent observation and or use. We do not store your financial information on the web site such as credit card information.

Any credit card information, or other sensitive information, collected by is first transmitted to Secure Socket Layer (SSL) technology and then encrypted in transmission. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.


We prefer that customers pay for merchandise via; Purchase Orders (Verified), MasterCard, Visa, Discover and American Express.  For customers who prefer to mail us their order, we accept Cashiers Checks or Money Orders **ONLY**.

(For Personal Checks, there will be at least a 10 Day waiting period for the check to clear).  All hard copy forms of payment must clear our bank before we process the order for shipping. These hard copy forms of payment can slightly delay the processing, and in turn, the shipping times.

ATTENTION PAYPAL CUSTOMERS: Star Automation, Inc. only ships to PAYPAL *CONFIRMED* addresses. If your address has not been confirmed by PAYPAL, please pay by sending us a cashiers check or money order. Thank you.

Currency in which transactions on will be conducted is in United States currency.


Copyright © Star Automation, Inc. 2020. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Star Automation, Inc.)

Thank you for shopping with us. We look forward to working with you!

The Star Automation Team

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